Account and data deletion
Delete your SoleMate Run account
You can permanently delete your account and the personal data associated with it either from the app or by contacting Over Tech Apps.
Option 1
Delete your account in the app
- Open SoleMate Run and sign in to your account.
- Open the Profile tab.
- Select Delete account.
- Confirm the deletion.
For security, the app may ask you to sign in again before completing the request. In-app deletion is processed immediately after confirmation.
Option 2
Request deletion without the app
Email Over Tech Apps from the address linked to your account. Include the app name and clearly state that you want your account and associated data deleted.
Request account deletion
Email: overtechapps@gmail.com
Requests submitted by email are processed within 30 days after account ownership
has been verified.
Data that will be deleted
- Your authentication account and user identifier.
- Your email address and profile name.
- Your runner profile and preferences, including shoe size, terrain, and language.
- Your saved favorite shoes.
- Your saved questionnaire answers and latest recommendation results.
- Your personal shoe ratings.
Data that may be retained
Aggregated or de-identified analytics, aggregate shoe popularity counts, and aggregate community rating data that cannot be linked back to your deleted account may be retained. Information may also be retained only for as long as required for security, fraud prevention, or legal compliance.
Need help?
Contact overtechapps@gmail.com for questions about account or data deletion.